Forum: Technical Support

Hi, My users were able to change their email password via webmail but since the recent changes, I can't see how they can now change their passwords. Anybody got any idea? Alan.

I need to register an Irish domain (.ie) and have it hosted on my RedFox reseller account. What do I need to do so that all traffic comes to my RedFox account? I guess: 1. Register the domain through an Irish company. 2. Change the Nameservers to point to my RedFox nameservers. 3. Set up...

Thanks, I'm looking forward to this. One question that may be of general concern. Some of my domains have configured custom MX records in HELM that currently point to external mail servers. Will these records be affected? I.e. will your migration script overwrite these records with the new RFH...

Has anything been changed with MySQL or PHPMyAdmin? Everything has been fine for years but I'm now getting a couple of problems that have never appeared before: 1) When I first enter my database I now get the error: main.php: Missing parameter: is_superuser (FAQ 2.8) 2) When I click to...

domian.com domain name of the hosting plan I deleted by me mistake all.... Can Red Fox Hosting restore the your backup files I do not know what to do please help

has anyone got their iphone running off of the new email system?

Does anyone can connect to any XML-RPC system sucessfuly? I'm trying and trying with no success at all :( my page throws a Security Exception when trying to connect to the XML-RPC Service. Does anyone know a trick to gracefully connect to an XML-RPC system? :redface: Thank you

Anyones site down? Out of nowhere one of my sites is returning nothing. There have been no code changes for a few months, so unlikely to be code change...

The FastCGI Handler was unable to process the request. Error Details: The FastCGI pool queue is full Error Number: 4 (0x80070004). Error Description: The system cannot open the file. This error poped up a couple of times this evening - is it something I'm doing wrong?

Hi Warren Pleased to hear about the new email solutions - hopefully come 31st Jan, we will see an end to the email issues of late. I am also wondering - I have a new iphone and push email is definitely the weapon of choice these days - will this new solution allow psu hconfiguration (in the...

Hi. I have "chestermc.org" with RedFox. Is there any way I can set the WHOIS privacy for this domain so my personal address doesnt appear? (apart from manually deleting it in each Technical, Admin etc)? I dont see any option like I do for my .co.uk domains to hide it? Also if this is...

Hi all, Quick question I have a CMS application running on one of my sites, when the CMS application is first run it has to do a lot of pre-compiling after which it runs nice and quick. I have checked the Event log for the app and it appears that the environment is stopping the application,...

Hi, How do I go about creating a new user login to helm? (non-reseller account) thanks.

Has anyone managed to get blogengine.net working under shared hosting? I'm getting the following error: http://www.XXXXXXXXXXX.com/XXXXXXXXX/themes/Southside/css.axd?name=style1.5.0.7.css (together with several others, all related to .axd)

I am not sure if this is a problem with the RFH mail servers or not anyway here goes, I have several domains set up on RFH and am using the email service with outlook. All has been working fine, and I am still receiving emails okay however when I try and send an email outlook reports Sending...

One of my domains is just displaying a done message in the bottom left corner of the screen . It appears to be trying to load - I am wondering if PHP has a problem on the webserver..

Hi Just wondering... Using HELM's dns editor, is there any way to set up the dns to direct the domain to a different address - i.e. how can I direct mydomain.com to an external IP address? I've tried using * and that doesn't seem to work Thanks for any help/advice you can offer. Happy New Year!...

I have seen several forum posts stating problems with Moodle installation. So I wanted to ask if someone is running Moodle here, before I start uploading Moodle files to a site in my account..

Hi, I have a problem with 404 pages and IE when creating a group or forum post. The problem is only with IE, FireFox works as expected with no errors. buddypress.1.1.3 wordpress mu 2.8.6 wpmu bp magazine 1.0.2 Windows Vista and IE8 I have tried the default theme, no plugins enabled apart...

I'm installing Moodle and need to disable register_globals and/or enable magic_quotes_gpc. However we don't have access to the php.ini file. How can I achieve this without accessing the php.ini file? Thanks for your help