Forum: Technical Support

Warren Mail server 89.238.132.210 has been black listed and is preventing emails being sent to aol.com, btinternet.com yahoo.com, etc Can you get it resolved. I've got customers complaining on a bank holiday.

anyone else getting this error. The website www.ansasaurus.com cannot be found The website you are trying to access cannot be reached at this time; either the website is not configured correctly or simply no longer exists at this web server (HELIUM).

Hi I'm hosting a site created by another developer which hasn't been updated in months. Today the client has noticed some missing images and URLs not working - seemingly all files with an ampersand (&) in them. The URLs give a 'page not found' even though they do exist and the browser doesn't...

http://www.magentocommerce.com/boards/viewthread/62272/ I'm having problems in installing Magento on my site. The thread provides an exact match of my problems with solutions involving editing the PHP file.

Hi there, tried to publish the default MVC 2 app to my site and am getting "Directory listing denied". As far as I see ASP.Net 4.0 is active. What else do I need to configure in order for my application to come alive? Thanks.

One of my customers complaints of receiving "site down" messages (daily) through a system that checks the uptime of his site on RUBIDIUM. Does anyone else experience outages or extreme slowness of this server? What is the best way to tackle this? Could it be that his site is running in a .NET...

Could you please let us know which servers? Especially as there's been no further update for 11 hours. I have a problem with a site and need to know whether it's related.

Hi, Anyone out there having trouble with the billing system? Seems to be hanging as you try pay for domains. I have got to pay for a domain this morning where I could not yesterday but system still says awaiting payment! Cheers, J

Hi all, I have a HTML enquiry form emailing the submitted details using PHP - the form works fine, other than the collection of the users IP address, refer and agent... can anyone help with this? Cut down code is below... HTML code: <form method="post" action="sendemail.php">

Is anyone else experiencing the mail server intermittently not responding. been going on over the last 24hrs. it's up and down like Jordan's knickers!!!

Hi, I have a shared account with redFoxHosting, I have added the sub domaina iphone.jbiddulph.com but it doesn't work?! how can I activate this? I have setup a virtual directory too but it's just not working??! thanks J

The following error has been reported, nopcommerce version 1.7 is being run which uses .NET 4, this is setup on the domain, the error occurs I think due to full trust being required, I believe RedFox uses Medium Trust, the question is can Full Trust be utilized in any way?? Thanks in advance ...

sending mail is fine, but can not receive any email from other account such as googlemail or hotmail. Please help. admin@usbtech-shop.co.uk

I have a user with mail set up at home and there isp they are using is orange home broadband. but as orange stop traffic mail traffic going out over there network via a different mail server, you have to use smtp.orangehome.co.uk as the outbound mail. The problem is not all mail is being...

Anyone having slow responses from the RFH servers this evening? It could be my connection, but other sites and services seem ok. Mail, FTP, db connections externally to the servers just seem slow this evening... anyone else?

Does anyone know if it is possible to get permalinks working on my website hosted by Red Fox. I have heard about .htaccess files enabling ISAP_rewrite and allsorts. I have tried allsorts including creating my own .htaccess file but to no avail. Has anyone any experience of this ?

I'm after a program/service that will automatically back up all of my Redfox MSSQL and MySQL databases to my local machine. The Acumen tool is great but I need the process to be automated. Anybody know of anything that can help me?

Any ideas if it is possible to add a helm user to a domain that has read only access?

Anyone come across this error before, i get it when trying to access my forums. FastCGI Error The FastCGI Handler was unable to process the request. Error Details: The FastCGI pool queue is full Error Number: 4 (0x80070004). Error Description: The system cannot open the file.

Having fixed the certificate error which prevented my secure subdomain from working I am now faced with the issue of how to disallow access to the subdomain by HTTP. That is, I want to force access via HTTPS. I cannot see a way to do this through the HELM control panel so the only solution I can...