Knowledgebases & Ticketing

[RFH Reseller: Glynn]

Hi Gang,
What are people using for knowledgebase and ticket management on their sites? Any recommendations? Anything to avoid? What's easy to customise to the look of your site?
Most of what I've found is PHP based and not easy to customise.

[Staff: Warren Ashcroft]

Hi Gang,
What are people using for knowledgebase and ticket management on their sites? Any recommendations? Anything to avoid? What's easy to customise to the look of your site?
Most of what I've found is PHP based and not easy to customise.

I'd say Kayako was the best available, but it is PHP...

www.kayako.com