Do I need to create an ftp account on new Domain Account?

[RobN]

Hi All,

I'm new to Red Fox and impressed how easy it was to set up my first shared domain, however I cannot find a generic ftp account for my domain and when I try to set up one from the Domain Menu (pointing to [wwwroot]) I get an error message saying cannot set up ftp account I get a message "Unable to add FTP account"

Bit stuck as I can't upload my site

Any/all advice would be gratefully received.

Best

Rob

[RFH Reseller: Mark Voss]

You should be able to set one up via Helm but it appears to be broken ATM.

http://forums.redfoxuk.com/threads/6341-FTP-problems

[Staff: Warren Ashcroft]

Hello Rob,
The problem creating new FTP accounts on domains (old and new) has now been resolved, I apologise for any inconvenience caused.