Krypton down

[RFH Reseller: petemasson]

Krypton is down. Critical ticket posted 3 hours ago... no response... Warren was online at 4am, probably still in bed.

When are we going to start getting a reasonable level of support in normal business hours? It never used to be like this.

[RFH Customer: iomff]

Yup... it's down and no indication on the server status pages that it is. Can't get to the support tickets to raise it either. I hope someone is working on it!

[RFH Reseller: anti-theatre]

I raised a support ticket a littler earlier (about 10 o'clock) and it'd been down since just after 7.

[RFH Customer: JamesM]

Both my sites are down.

Not sure if email is affected?

[RFH Reseller: anti-theatre]

Warren has just posted this update

[RFH Reseller: petemasson]

I don't suppose anyone has any sort of update at all? The server is replying to pings now, at least, but there seem to be other problems. As usual, really not enjoying being kept in the dark.

[RFH Reseller: anti-theatre]

looked serious as it was throwing "directory doesn't" exist.

[RFH Customer: JamesM]

My sites are back up!

[RFH Reseller: petemasson]

Last night it was back up, but this morning I'm getting "Bad Request (Invalid Hostname)" on one site - anyone else got this problem?

[RFH Reseller: petemasson]

And now all websites on the server seem to have stopped working...